Terms & Conditions
Please read these terms and conditions carefully before using the SH0PANG web store. This website is owned and operated by SH0PANG.

SHIPPING
We need 1days to pack every orders made through our website and whatsapp order. If there are any issues in the preparation of your products, we will inform you via our email
shopang4989@gmail.com during that time.

We deliver using several option of expedition service; JNE

For Instant Delivery can only be proceed through SH0PANG’s Customer Service (WhatsApp Message)* and we need 3hours to pack your order. Grabsend or Gosend order made by customer after the order is ready to be sent. Order maximum at 12pm.

Orders before 12:00 WIB(GMT+7) will be shipped the same day on Weekdays.

No shipping on Saturday and Sunday.

*Please note that once you have choose your delivery method from our website, we won’t be able to make changes for that orders (i.e. changing from Normal Delivery to Same Day/Instant Delivery once orders are made is not possible)

*Please note that the stated shipping costs are valid and cannot be contested in the future

If we are experiencing a high volume of orders, shipments may be delayed for a few days.

PAYMENT
All prices are listed in Indonesian Rupiah (IDR). Payment method : bank transfer *Please note that once you have made your payment from our website, it cannot be canceled.

RETURNS
We hope you’re delighted with your order. If you have any issues with items such as damage, stain and sizes simply email us at
shopang4989@gmail.com or Whatsapp our Customer Service.

Return & Exchange Procedure:
1. We only accept complaint item within maximum 3 days after the package is received by customer. After that, the order is considered received in good condition, and any form of complaint will not be accepted.

2. The products must be returned to SHPANG maximum 4 days after customer confirm to our Customer Service via WhatsApp or Email.

3. When we have processed your complaint and there is no confirmation or feedback within a maximum of 3 days, the issue is considered resolved (case closed).

4. Please note that customer will be charged with all the shipping payment (Customer to warehouse & Warehouse to customer).

5. Customer will not be charged for shipping payment if the problem is from our side. (Customer only be charged for shipping payment from Customer to Warehouse).

Return & Exchange Policy:
1. Customers must provide an unboxing video and photo as part of the claim process for any issues related to the product.

2. The unboxing video and photo should be clear, unedited, and of sufficient quality to accurately depict the condition of the product and its packaging upon receipt.

3. The product will be exchanged with the same product if the stock is available.

4. Product must be returned unworn, unused with all the tags still attached & packaging included.

5. Once we receive the product that will be exchanged, we will check the condition of the product first before sending back the replacement. The replacement will be sent within a maximum of 14 working days.

6. Refund can only be processed if error made by SHOPANG.

7. We cannot accept any claims of damaged or missing items without proof or evidence.